DISCLAIMER
- Results may vary from person to person and results are not guaranteed.
- Allergies - all ingredients are listed. Please review them carefully prior to consuming.
- Representations regarding the efficacy and safety of Cymbiotika products have not been evaluated by the Food and Drug Administration.
- The FDA only evaluates foods and drugs, not supplements, such as the products offered by Cymbiotika.
- Information presented on the Cymbiotika Website is not meant as a substitute for, or an alternative to medical advice, diagnosis or treatment. The advice of a licensed physician or medical doctor should be sought before using any supplemental dietary product.
- Customers and potential customers should consult with a physician before using Cymbiotika products if he or she has a serious medical condition, uses prescription medications or if breastfeeding or pregnant.
Order Processing
Please allow 1-2 business days for order processing. No modifications are possible during processing. You will receive a shipping confirmation email as soon as tracking information is available.
Please note shipping is separate from order processing times and both occur during regular business hours, Monday through Friday.
Orders received after 7PM GST will be processed the next business day.
Why am I having trouble accessing my account?
Please make sure that you have created an account on our website. An email with a link to access your account is sent to the email address associated with the account upon the creation of a new subscription. By clicking this link, a unique password can be set. Once logged in to your account, you will have the freedom to make changes to your subscription, view your order history, accrue rewards, and more! If you already have an existing account, please click here to retrieve your username or password.
Still having trouble? Gain quick access to your account using passwordless login.
What’s the best time to take your products?
This depends on the formula! Please refer to the product descriptions on our website for more information. However, we would suggest playing around with the formulas and finding your own rhythm. Everyone's alchemy and personal needs differ, and so we encourage you to feel empowered and choose the dosage that best works for you.
Is it okay to take products together?
It’s okay to take most of our products together, with a few exceptions. For example, Activated Charcoal has powerful absorbent and detoxifying effects that may affect other supplements or medications, so it should be taken separately, 30 minutes apart from any other consumables. As always, we highly suggest listening to your body. Please contact a medical professional for any additional questions or concerns.
Are you accepting returns?
Due the nature of our products and the climate in the UAE, we're unfortunately not accepting returns.
Are your products safe for children?
We always recommend consulting with your naturopath or physician prior to starting any new supplement regimen for yourself or your child.
What is the difference between a subscription and a bundle?
A subscription is a flexible recurring, monthly order that helps save money on your essentials.
When you order more than one product, that’s called a bundle. Bundles may be purchased as a subscription or as a one time purchase.
Purchasing a bundle as a subscription will create additional tiered discounts that help you save even more. The more products you add to your subscription the more you will save! With a subscription you can save up to 30% off per order! Please refer to this chart for the discount details:
How does your subscription work?
When you subscribe you will start to save! The more products you subscribe to, the more you will save!
1 product = 10% off your order
2 products = 15% off your order
3 products= 20% off your order
4 products = 25% off your order
5 + products = 30% off your order
What are the perks of a subscription?
Save money on your essentials
Access to Loyalty Points
Customize your Orders
Reserve high demand products
What does the skip feature do?
If you need to take a one month break from a product(s) you are subscribed to, the skip feature allows you to do just that!.
- Visit your account.
- Choose the bundle containing the product you'd like to skip.
- Select the Green "SKIP" Button
What does the swap feature do?
The swap feature allows you to easily exchange one product for another in your upcoming subscription bundle. With the swap feature there is no need to remove then add a product. Just use swap for a quick switch of products.
How can I make changes to my subscription?
Please log in to our customer portal to customize your subscription. You can update your address, move your subscription date, add, remove or swap items in your subscription, and more!
How do I cancel my order?
We are unable to cancel orders that have been processed. Please note that modifications to subscription orders are highly suggested to be made 1-2 business days in advance to assure any changes can be made. Once the order is processed, our team works quickly to get these items to you so you can enjoy the benefits of our formulas.
To modify your monthly subscription, log into your account.
If you have not created an account with us, please do so here. Gain quick access to your account using passwordless login.
Can you recommend supplements for a specific illness or ailment?
Please consult with a licensed medical professional for any questions related to a specific disease or ailment. For in depth information pertaining to definitions of ingredients, feel free to utilize our knowledge base! We also have an interactive health quiz that will provide product recommendations based on your specific needs: QUIZ
Is your packaging sustainable? What are your products packaged in?
Sustainability is one of our core values, and we do our best to package our products with recyclable materials such as cardboard or glass whenever possible. We believe it is our collective responsibility to protect natural resources and to leave the Earth better than we found it. We are always working with our partners to improve our ecological footprint.
Can’t I just get my vitamins and minerals from food?
In an ideal world, yes. But due to modern farming practices, soil depletion is a widespread problem that affects almost all produce, stripping our fruits and vegetables of precious vitamins and minerals. In addition, nutritional deficiencies are common in western diets, due to the prevalence of processed foods, sugar, and simple carbohydrates. For example, around 50% of Americans have a magnesium deficiency, while 42% of Americans are vitamin D deficient.
Do you ship to all countries in the GCC?
We're currently shipping inside the UAE; we will be expanding to the rest of the GCC soon.
Do you have a loyalty program?
Yes! We want to honor your commitment to your health with our loyalty program, Arise. We’re providing a ton of extra perks with our loyalty program! Earn rewards automatically just for being a monthly active subscriber. Make sure to create an account. The greatest investment you can make is investing in yourself. Earn amazing rewards by staying subscribed & modify your plan as you go. Learn more about Arise here.
How do I redeem my rewards?
Earn rewards automatically just for being a monthly active subscriber. Make sure to create an account.
Do you have a storefront that I can visit?
We do not have our own retail locations at this time. However, we have many wonderful retailers who carry our products. Please visit our store locator here to find a store near you!